🔄 Returns & Exchange Policy

It's only freaky the first time — and we want you to love what you ordered.

Because the products we sell are personal and intimate, the way returns work in our category is different from a clothing store. Here's exactly what we offer, and exactly when.

• Changed your mind? You can exchange one unopened, still-sealed item within 30 days of delivery (exchanges only — no refunds). Email us first for your return authorization (RMA) number. Return shipping is your cost, and exchange shipping is the actual cost to ship your new item (minimum $12.95, continental US) — we'll quote it with your RMA number.
• Something wrong? Defective, damaged in shipping, or not what you ordered? Send us a photo (within 7 days of delivery; 90 days for defects) and we'll make it right.
• Final Sale items — marked on the product page and in your cart — can't be exchanged, but are still covered if defective, damaged in shipping, the wrong item, or not as described.
• Why sealed only? These are personal-care products — once opened, they can't be resold. Questions? We're here to help, no judgment — just email us.

If your order isn't right for you, you can exchange one item, one time per order, for any item of equal or lesser price on discreet.toys.

• Window: 30 days from delivery date
• Start here: Email us first for a return authorization (RMA) number. Returns sent without an approved RMA number will not be accepted.
• Exchange shipping: the actual cost to ship your new item — minimum $12.95 (continental US) / $29.95 (Alaska, Hawaii, international). We'll quote it when we issue your RMA number.
• Return the original sealed and unopened, with tracking, before your exchange ships. We'll email you the return address and instructions for your order. Return shipping for the original is your cost, separate from the exchange-shipping fee.
• One exchange per order and one per customer in any 12-month period. After the exchange ships, the order is considered final. Approved defect, shipping-damage, wrong-item, and “not as described” claims don't count toward this limit.
• If the new item costs less than the original, the price difference is forfeit — exchanges are not partial refunds

If your item arrives broken or stops working due to a manufacturer defect within 90 days of delivery, we replace it free of charge.

• Window: 90 days from delivery date
• What qualifies: manufacturing defects, motor failure, charging failure, broken seals on arrival
• What does not qualify: wear from use, accidental damage, misuse, improper cleaning, lost charging cables, removable accessories
• Required: photo of the defect and your order number, sent to contactus@discreet.toys
• We may also require: a short video of the defect and return of the item (we'll email a prepaid return label) before the replacement ships
• Replacement: identical item shipped free; no exchange-shipping fee

📮 3. Damaged in Shipping

If your package arrives visibly damaged or items are broken on arrival from carrier handling:

• Take photos of the outer box and the damaged item before discarding anything
• Contact us within 7 days of delivery at contactus@discreet.toys with photos and your order number
• We file the carrier claim on your behalf
• A replacement ships at our cost — no exchange fee
• Keep all packaging until the claim is resolved

🔄 4. Wrong Item or Not as Described

If we ship you something different from what you ordered, that's on us.

• Contact us within 7 days of delivery at contactus@discreet.toys with a photo of what arrived and your order number
• The correct item ships free
• We arrange and pay for return of the wrong item (or, depending on the item, ask you to keep it)
• Not as described? Contact us within 7 days of delivery with photos, and we'll review it against the product listing. The item must be returned under an approved RMA before any replacement or exchange ships. Return shipping is your cost unless our review finds we shipped the wrong item.

🔍 5. Missing Item from Order

If an item on your packing slip didn't arrive in the box:

• Check the box carefully, including all packing material — smaller items can hide
• Contact us within 7 days of delivery at contactus@discreet.toys
• We ship the missing item at our cost

📍 6. Lost in Shipping / "Delivered but Not Received"

We ship USPS Priority with tracking on every order.

• If tracking shows the package was delivered to your shipping address, the package is considered successfully received. We cannot issue a replacement for packages marked delivered by the carrier.
• If you suspect theft, file a report with USPS and your local police; we will provide an order receipt for your claim.
• If tracking has not updated in 7+ business days, contact us and we will open a USPS trace and work toward a resolution.
• We ship only to the address entered at checkout and can't redirect a package in transit. Orders of $200 or more may require a signature at delivery.

⚠️ Final Sale & Non-Returnable

• Any item that has been opened, used, or has a broken seal (except approved defect and “not as described” claims)
• Items missing original packaging, accessories, charging cables, or hardware
• Lingerie that has been worn, washed, or has tags removed
• Final Sale items: clearance, sale, special-order, and discontinued products
• Final Sale items are marked “Final Sale” on the product page and in your cart and are not eligible for exchange. Final Sale includes: any item with a product price of $300 or more; love dolls and torsos; sex machines; intimate furniture and swings; and any item with a shipping weight of 10 lb or more. They are still covered for defects (90 days) and for shipping damage, a wrong item, or an approved “not as described” claim (7 days).
• Gift cards
• Free promotional / freebie items

Exchanges and returns are evaluated per order and per customer to make sure the policy isn't being intentionally abused — that's how we're able to keep our prices low for everyone. This includes a limit of one exchange per customer in any 12-month period and a review of repeat “not as described” claims. Orders that share a name, email address, shipping address, or payment method are treated as the same customer. If you have any questions about how this applies to your situation, please email us at contactus@discreet.toys. Our goal is to help you find your unique discreet desires.

Email contactus@discreet.toys or text 813-602-2480 and include:

• ✓ Your order number
• ✓ The item(s) involved
• ✓ A short description of the issue
• ✓ Photos (required for defects, shipping damage, or wrong item)

We respond within 1 business day and process approved exchanges within 5–7 business days of confirmation. Wait for your RMA number before sending anything back — returns without one won't be accepted.

Original shipping charges are non-refundable. If your order qualified for free shipping (orders $69+) and is later canceled, the original shipping cost (up to $12.95) may be deducted from any courtesy adjustment.

We're a veteran-owned small business and your secret is safe with us. Every order ships in a plain brown box with a discreet return address and a discreet billing descriptor.

If you have any concern about your order — discretion, fit, function, anything — message us. We'll help.

Have Questions? We're Here to Help!

Our friendly customer service team is ready to assist you with exchanges, defect claims, shipping issues, or any other questions you may have.

Contact us:
📧 Email: contactus@discreet.toys
📱 Text: 813-602-2480
💬 Or use our instant messenger on the bottom left corner

We're committed to making your exchange or defect claim as smooth and hassle-free as possible!

Shop with confidence at Discreet.toys
30-day exchanges • 90-day defect coverage • Plain brown box • Veteran-owned