General

You do not need to create an account to purchase a product. However, creating an account will allow for greater services for your next discreet toy desires.

We DO NOT share information with anyone or company, and have a team dedicated to the ensuring we have a completely secure platform for security risks.

All orders will be placed same business day up to 5PM, afterwards, it will be processed the following day. Once, order has been process, we will update your account with the UPS Tracking Number for your convenience.

In our busy lifestyle, you have the ability to add products to your discreet “Wishlist”. You can add products to this feature: to review at a later date or share with someone. You can also create multiple list categories, for special occasions.

If you know someone interested or would like to share our website, be sure to enter your email on our home page (top center) to get started.

You will receive an unique code to share, and if someone visits our store, it will be counted for you to receive discounts.

If you want your personal information deleted or to be provided the basic information we have on record, please email: contactus@discreet.toys.

We will be happy to provide or delete your information as we are GDPR compliant.

The General Data Protection Regulation (EU) 2016/679 (GDPR) is a regulation in EU law on data protection and privacy for all individual citizens of the European Union (EU) and the European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

SSL certificates inspire trust and show visitors that you value their privacy. An SSL certificate protects your customers’ sensitive information such as their name, address, password, or credit card number by encrypting the data during transmission from their computer to your web server.

reCAPTCHA is a service from Google that helps protect websites from spam and abuse. A €œCAPTCHA€ is a turing test to tell human and bots apart. It is easy for humans to solve, but hard for €œbots€ and other malicious software to figure out.

Shipping

Lingerie shipping cost is $4.95

Sex Toys shipping cost is $10.95

Free Shipping special for all products “HOT”

Order and packaging will take 1 business day and shipping will take up to 3 days, depending on State receiving the shipment.

Once we processed your order our team will provide your with a Tracking number via email, and you can track on our main menu.

Payments

Once you complete the purchase, our system will automatically authorize and capture the payment. You should see a result within a few hours, depending on your bank. Additionally, all purchases are 100% SSL certified.

You will receive an email with details on your purchase order and a packing slip within the product shipping box.

Box labeling will be discreet and not display anything about our company or products within.

Change / Cancel Order / Returns

Contact us immediate at contactus@discreet.toys about your intentions.

  1. Orders Not Completed: We will inform shipping to stop shipment.
  2. Completed Orders: The product was already shipped, DO NOT open the shipping package or box when you receive it.

For completed orders, we will provide you the next steps for returning the products.

Products with electronic manufacturing defects must be reported within 30 days from receipt. Contact your contactus@discreet.toys regarding a replacement or return.

For these type of sex toy products, we can not accepted returns for opened shipping packages with non-electronic (not defects) items. We will not resale products, as your safety is top priority.

By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable.