Frequently Asked Questions

Ordering is simple and secure:

• Browse our products and add items to your cart
• Click the cart icon to review your items
• Click "Checkout" when ready
• Enter shipping and billing information
• Choose your payment method
• Review and confirm your order

You'll receive an email confirmation immediately after placing your order.

Yes! We offer guest checkout for your convenience. However, creating an account provides benefits like:

• Order tracking and history
• Faster checkout with saved addresses
• Wishlist functionality
• Exclusive member discounts
• Early access to sales

Orders can be modified or cancelled within 1 hour of placement. After that, our warehouse team begins processing. To request changes:

• Email us immediately at orders@discreet.toys
• Include your order number
• Specify the changes needed

Once shipped, orders cannot be cancelled but can be returned according to our return policy.

Tracking is available for all orders:

• You'll receive a shipping confirmation email with tracking number
• Click the tracking link in the email
• Or log into your account to view order status
• Guest orders can be tracked using order number and email

We offer several shipping options:

• Standard Shipping (5-7 business days): $5.99 or FREE over $59
• Express Shipping (2-3 business days): $14.99
• Overnight (1 business day): $29.99
• International Standard (7-14 days): $19.99

Business days exclude weekends and holidays. Orders placed after 2 PM EST ship the next business day.

Yes, we ship to most countries worldwide. Please note:

• International orders may be subject to customs fees
• Delivery times vary by destination (7-21 days)
• Some products may be restricted in certain countries
• Tracking may be limited once package leaves the US

Yes for standard shipping only. Express and overnight shipping require a physical street address. APO/FPO addresses are accepted with standard shipping (allow extra time for delivery).

We'll make it right! If your package is:

• Lost: We'll reship or refund after carrier investigation (3-5 days)
• Damaged: Send photos to support@discreet.toys for immediate replacement
• Stolen: File a police report and we'll work with you on resolution

All packages are insured for your protection.

Maximum discretion is our standard:

• Plain brown or white boxes/envelopes with no logos
• Return address shows "DT Fulfillment" or "Online Order"
• No product descriptions on package or labels
• Contents not visible or identifiable from outside
• Billing shows as "DT ONLINE" on statements

Absolutely not. Your privacy is protected at every level:

• No marketing materials included in packages
• Invoices use discrete product codes, not names
• Email communications don't include product details
• We never sell or share customer information
• Delivery drivers cannot see package contents

We use industry-leading security measures:

• 256-bit SSL encryption for all transactions
• PCI-compliant payment processing
• No storage of credit card details
• Secure, encrypted customer database
• Regular security audits and updates
• Optional two-factor authentication for accounts

Yes! Many customers ship to:

• Work addresses
• Amazon lockers or pickup points
• Hotels (for travel)
• Friends' addresses (with permission)

Just ensure someone can receive the package at the delivery address.

We accept multiple secure payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay, Sezzle
• Cryptocurrency: Bitcoin, Ethereum (for maximum privacy)
• Gift Cards: Our store gift cards

Absolutely. Your financial security is our priority:

• PCI DSS Level 1 certified (highest level)
• 256-bit SSL encryption on all pages
• Tokenized payment processing
• No credit card numbers stored on our servers
• Fraud detection and prevention systems
• 3D Secure authentication available

Currently, we accept one payment method per order. However, you can:

• Use gift cards combined with another payment method
• Apply store credit with any payment type
• Use discount codes with all payment methods

Payment timing depends on your method:

• Credit/Debit Cards: Charged immediately upon order confirmation
• PayPal: Instant charge through PayPal
• Buy Now, Pay Later: Per provider's terms (usually 4 payments)
• Cryptocurrency: Must be sent within 15 minutes of order

We offer a 30-day satisfaction guarantee with conditions:

• Unopened items: Full refund within 30 days
• Defective items: Full refund or replacement anytime
• Opened items: Due to hygiene, we cannot accept returns on opened intimate products
• Accessories/Lingerie: Returnable if tags attached

Return shipping is free for defective items, customer pays for other returns.

Easy return process:

• Contact support@discreet.toys with order number
• Explain reason for return
• Receive return authorization and label
• Pack items securely in original packaging if possible
• Drop off at any shipping location
• Refund processed within 5-7 days of receipt

We'll fix it immediately:

• Contact us with order number and photo of received item
• We'll ship the correct item with express shipping at no cost
• Return the incorrect item with our prepaid label
• Receive a 15% discount code for the inconvenience

Refund timeline by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Store Credit: Instant upon return processing
• Buy Now, Pay Later: Per provider's policy

You'll receive email confirmation when refund is processed.

Yes! We prioritize your health and safety:

• All products are phthalate-free
• Medical-grade silicone, ABS plastic, or stainless steel
• No toxic materials like jelly or PVC
• Products tested for safety compliance
• Clear material listings on all product pages
• Care instructions included with each item

Many products include manufacturer warranties:

• Premium brands: 1-10 year warranties
• Electronic items: Typically 1-2 years
• Non-motorized items: 30-90 day quality guarantee
• Warranty info listed on product pages
• We handle all warranty claims for you

We offer several resources to help:

• Detailed product descriptions and specifications
• Customer reviews and ratings
• Size guides and comparison charts
• Buying guides for each category
• Live chat support for personalized recommendations
• Filter options by size, material, features, price

100% authentic customer reviews:

• Verified purchase badge for confirmed buyers
• No incentivized or fake reviews
• Both positive and negative reviews published
• Review photos from real customers
• Helpful voting system to highlight useful reviews

It's completely normal to feel nervous! Here's how to start:

• Start with beginner-friendly products (clearly marked on our site)
• Read our buying guides for each category
• Consider starting with something simple and non-intimidating
• Check customer reviews from other beginners
• Remember: there's no rush - explore at your own pace
• Our customer service is judgment-free and helpful

Popular beginner-friendly options include:

• Bullet vibrators: Small, simple, affordable
• Personal lubricant: Enhances any experience
• Small silicone toys: Body-safe and easy to clean
• Starter kits: Curated sets for beginners
• External stimulators: Non-intimidating starting point

Look for our "Beginner Friendly" badge on products!

Size selection made easy:

• Each product page shows exact dimensions
• Compare to common objects for reference
• Start smaller than you think you need
• Filter products by size (small, medium, large)
• Read reviews from people with similar experience levels
• Remember: bigger isn't always better!

Essential accessories for the best experience:

• Lubricant: Water-based works with all materials
• Toy cleaner: Keep products hygienic
• Storage bag: Discrete and clean storage
• Batteries/Charger: If not rechargeable

We offer starter bundles that include everything you need!

Join our community for exclusive perks:

• Track orders and view order history
• Save multiple shipping addresses
• Create wishlists for future purchases
• Earn reward points on every purchase
• Exclusive member-only discounts (10% off first order)
• Early access to sales and new products
• Birthday discount codes
• Product recommendations based on preferences

Earn and redeem points easily:

• Earn 1 point for every $1 spent
• 100 points = $5 off your next order
• Bonus points on your birthday (50 points)
• Double points during special promotions
• Points never expire while account is active
• Refer friends for 200 bonus points

Managing your account is simple:

• Log into your account dashboard
• Click "Account Settings"
• Update email, password, or addresses
• Manage email preferences
• View and use reward points
• Download order invoices

Yes, you have full control over your data:

• Contact support@discreet.toys to request deletion
• All personal data removed within 30 days
• Order history retained for legal requirements only
• Option to export your data before deletion
• Unsubscribe from emails without deleting account